1. Help Desk and Technical Support
- Provide same-day remote or on-site assistance for user issues (e.g., login problems, software errors, printer issues).
- Offer tiered support (Level 1–3) to quickly resolve incidents and escalate complex issues.
2. System Monitoring and Maintenance
- Continuously monitor servers, networks, and devices to detect performance issues, outages, or security threats.
- Perform proactive maintenance—software updates, patch management, and system health checks—to prevent downtime.
3. Network Management
- Manage routers, switches, and wireless networks for reliable connectivity.
- Optimize bandwidth usage and troubleshoot network slowdowns.
4. Cybersecurity Protection
- Monitor firewalls, antivirus, and endpoint protection systems.
- Detect, isolate, and remediate potential security threats in real time.
- Provide phishing protection and cybersecurity awareness training for staff.
5. Data Backup and Disaster Recovery
- Perform automated daily backups of servers, workstations, and cloud data.
- Test data recovery procedures regularly to ensure business continuity.
6. Cloud Services Management
- Manage cloud platforms such as Microsoft 365, Google Workspace, or Azure.
- Handle user access, licensing, storage, and data synchronization.
7. User Account and Device Management
- Create, modify, and deactivate user accounts as employees join or leave.
- Deploy and manage computers, mobile devices, and company applications.
8. System Performance Reporting
- Provide daily or weekly reports summarizing network uptime, ticket resolutions, and security alerts.
- Track KPIs such as response times, resolution rates, and system reliability.
9. Vendor and Software Management
- Handle communication with third-party vendors for internet, software, and hardware support.
- Ensure licenses and warranties remain up to date.
10. Continuous Improvement and Planning
- Analyze recurring issues and recommend long-term IT improvements.
- Align daily operations with the client’s business goals through ongoing technology strategy reviews.